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Privacy Policy

Privacy Policy

1. Data Controller

The controller of your personal data is:

  • Name: Holistic Gallery sp. z o.o.

  • Address: ul. Lilli Wenedy 11/96, 30-833 Kraków

  • NIP: 6793313078

  • KRS: 0001134828

  • Email: sxtoys.sklep@gmail.com

  • Phone: 883 813 798

2. Purpose and Legal Basis for Data Processing

In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (GDPR), we process your personal data for the following purposes:

  • Order Processing – To process and deliver your order. Legal basis: Article 6(1)(b) GDPR (necessity for the performance of a contract).

  • Handling Complaints and Returns – To process your complaints or returns. Legal basis: Article 6(1)(b) GDPR (necessity for the performance of a contract).

  • Customer Support – For contact regarding order fulfillment, complaints, and customer service. Legal basis: Article 6(1)(b) GDPR (necessity for the performance of a contract).

  • Direct Marketing – Sending information about promotions and offers, if you have consented to this. Legal basis: Article 6(1)(a) GDPR (consent).

  • Service Improvement – Analyzing your activity on our website to improve its functionality and your shopping experience. Legal basis: Article 6(1)(f) GDPR (legitimate interest of the data controller).

  • Compliance with Legal Obligations – e.g., processing data for accounting purposes. Legal basis: Article 6(1)(c) GDPR (legal obligation).

  • Payments – The payment service provider is PayPro S.A.

3. Scope and Sources of Data

We process data that you provide to us directly, such as during account creation, order placement, or when contacting us. These include:

  • Name and surname

  • Email address

  • Delivery address

  • Phone number

  • Payment details

4. Recipients of Data

Your data may be shared with the following categories of recipients:

  • Courier and postal companies – for delivering your order.

  • Payment service providers – for processing payments.

  • IT service providers – for hosting and maintaining our website.

  • Public administration authorities – in cases provided for by law.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example:

  • Data related to order fulfillment – for the period necessary to fulfill the contract and the period for the statute of limitations for claims arising from it.

  • Data processed based on consent – until the consent is withdrawn.

6. Your Rights

You have the right to:

  • Access your data and receive a copy.

  • Rectify (correct) your data.

  • Erase your data (if there is no further basis for processing).

  • Restrict processing of your data.

  • Port your data.

  • Object to the processing of your data.

  • Withdraw consent to data processing (withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us via email at: kontakt@sextoys.pl.

7. Cookie Policy

SxToys uses cookies to ensure the proper functioning of our website and to analyze and improve your experience on the site.

Information about Cookies

  1. What are cookies?
    Cookies are small text files stored on your device (computer, tablet, smartphone) that enable websites to function correctly and collect information about your activity on the web.

  2. What cookies do we use?
    On our store website, we use the following types of cookies:

    • Necessary cookies – essential for the website's operation and to allow the basic features, such as navigation and access to secure areas.

    • Analytical cookies – collect information on how users interact with the site, helping us improve its performance (e.g., Google Analytics).

    • Functional cookies – remember your choices and preferences (e.g., language, region), enhancing your user experience.

    • Advertising cookies – serve ads tailored to your interests based on analyzing your activities on the site (e.g., Google Ads, Facebook Pixel).

  3. Managing Cookies
    When you first visit our site, we show you a notification about the use of cookies and ask for your consent to use them. You can change your browser settings at any time to block cookies or delete those already stored. However, note that disabling cookies may affect the functionality of the website.

  4. How to disable cookies?
    Cookies can be disabled in your browser's settings. The method for disabling cookies varies depending on the browser you use. Below are links to instructions for disabling cookies in the most popular browsers:

Changes to the Privacy and Cookie Policy

We may update our Privacy Policy and Cookie Policy from time to time. Any changes will be published on this page. We recommend regularly reviewing this page to stay informed about our privacy protection practices and cookie usage.

SxToys – Your Erotic Pleasure Center