Returns and Complaints

Returns and Complaints

At SxToys, we care about your satisfaction and shopping comfort. We understand that sometimes you may change your mind or encounter a problem with your order. That’s why we offer clear and transparent return and complaint policies to ensure you have a hassle-free shopping experience.

Returns

1. Right of Withdrawal:
   You have the right to withdraw from the purchase agreement without providing a reason within 14 days from the day you receive your order. To exercise this right, please fill out the withdrawal form, which can be downloaded below, and send it to our email address or by mail.

2. Return Conditions:

   • The product must be unused, undamaged, and in its original packaging.

   • Intimate products such as vibrators, dildos, etc., for hygiene and health reasons, can only be returned if the packaging has not been opened.

   • Please include proof of purchase (receipt or invoice) and the completed return form.

3. Return Process:

   • Fill out the withdrawal form and send it to our email or use the contact form.

   • Send the product to our address:
     SxToys
     ul. Lilli Wenedy 11/96, 30-833 Kraków, Poland

   • Upon receiving and approving the return, we will refund the full amount paid for the product (shipping costs are borne by the buyer).

4. Refund:
   The refund will be made to the account from which the payment was made within 14 days from the moment we receive the returned product at the warehouse.

Withdrawal Form

(Please fill in all fields legibly)

Date of completion: ___________

Consumer Details:

Name and Surname: _______________________________________________
Address: _______________________________________________________
City: ___________________________________________________________
Postal Code: _______________
Email Address: _________________________________________________
Phone Number: _________________________________________________

Order Details:

Order Number: _________________________________________________
Order Date: _________________________________________________
Date of Receipt: _______________________________________________

Products Subject to Withdrawal:

No. | Product Name | Quantity | Unit Price | Total
1 | ____________ | _____ | _______________ | _____
2 | ____________ | _____ | _______________ | _____
3 | ____________ | _____ | _______________ | _____
Total Value of Returned Products: _____________

Preferred Refund Method:

[ ] Bank Transfer
Account Number: ________________________________________
Bank Name: ____________________________________________

[ ] Other (please specify details): _________________________

Consumer’s Signature: ______________________________
(Required only if sending the form by post)

Instructions for Consumers:

• The completed form should be sent to our email address or postal address.

• Once we receive the form, our team will contact you to confirm the withdrawal and provide further instructions for the product return.

• Products must be sent back in their original condition, unused, and in their original packaging.

• Return shipping costs are borne by the consumer unless agreed otherwise.

• The refund will be issued within 14 days of receiving the returned products and confirming the return.

Complaints

1. Defective Products:
   If you receive a defective or incorrect product, you have the right to file a complaint within 24 months from the date of purchase. To submit a complaint, please fill out the complaint form and send it along with a description of the defect and photos to our email address.

2. Complaint Process:

   • Contact our customer service team and describe the issue.

   • Our team will inform you of the next steps, which will include sending the defective product back to us.

   • If the complaint is accepted, we will offer a replacement product or a full refund.

3. Return Shipping Costs:
   If the complaint is accepted, we will also refund the shipping costs of sending the product back to us. Please keep the proof of shipment in order to request a refund for the shipping costs.

Complaint Form

At SxToys, your satisfaction is our priority. If you have received a defective or incorrect product, please complete the following complaint form and send it to us by mail or email.

Store Contact Information:
SxToys
ul. Lilli Wenedy 11/96
30-833 Kraków
Poland
Email: sxtoys.sklep@gmail.com

Complaint Form

(Please fill in all fields legibly)

Date of Complaint Submission: ___________

Consumer Details:

Name and Surname: ___________________________________________
Address: ____________________________________________________
City: _______________________________________________________
Postal Code: _______________
Email Address: _______________________________________________
Phone Number: _______________________________________________

Order Details:

Order Number: _______________________________________________
Order Date: ________________________________________________
Date of Receipt: _____________________________________________

Products Subject to Complaint:

No. | Product Name | Quantity | Unit Price | Total
1 | ____________ | _____ | _______________ | _____
2 | ____________ | _____ | _______________ | _____
3 | ____________ | _____ | _______________ | _____
Total Value of Complained Products: _____________

Description of the Problem:
Please describe in detail the defect or problem with the product:

Attached Photos/Video:
Please attach photos or videos illustrating the issue (if possible).

Preferred Resolution of the Complaint:

[ ] Replacement with a new product
[ ] Product repair
[ ] Refund
[ ] Other (please specify details): _________________________

Consumer’s Signature: ______________________________
(Required only if sending the form by post)

Instructions for Consumers:

• The completed form should be sent to our email or postal address.

• Our team will contact you within 3 business days to confirm the complaint submission and outline the next steps.

• If the product needs to be returned, please send it to:
  SxToys
  ul. Lilli Wenedy 11/96
  30-833 Kraków
  Poland

• Please keep the original packaging and proof of purchase (receipt or invoice) until the complaint is resolved.

• Shipping costs for the complained product will be refunded if the complaint is deemed valid.

• The complaint will be processed within a maximum of 14 days from the date of submission.

Contact Us

If you have any questions about returns or complaints, don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with SxToys is always positive.

SxToys – Your Erotic Pleasure Center